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Privacy Poilicy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

Data Privacy Policy


Collecting your personal data
HOSPITALITY TRAINING SOLUTIONS needs to use and store certain information about its employees, clients and others to allow it to effectively carry out its business operation. For example, we monitor performance and learning to ensure our courses are fit for purpose. We also record health data to ensure that we can make the required adjustments to fully support our delegates in their learning experiences.
We may also collect information from you as a result of your relationship with one or more of our clients or other service providers.
We may also automatically collect certain non-personally identifiable information when you visit our website – for further details on this please see our Cookie Policy.
The information we process includes personal data. We must process personal data according to the General Data Protection Regulation (GDPR).
The GDPR is a new EU legal framework for data protection. The GDPR will apply to all member states from the 25th May 2018.
Protection of your information


HOSPITALITY TRAINING SOLUTIONS has developed its Privacy Policy to ensure that everyone associated with us understands their rights and responsibilities. We have has also drawn up a series of detailed guidelines to help deal with the everyday implications of the policy in practice.
We apply the highest standards of security when it comes to hosting and protecting your information.
We have the necessary policies and technical measures in place to protect your Personal Data against unauthorised access, accidental loss, improper use and disclosure. All of our employees and any third parties we engage to process your personal information are obliged to respect the confidentiality of your information.
We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, except as described in our Privacy Policy or with your prior permission. We do share learner information with The BIIAB for the purpose of completing a qualification, that information will then be stored for a minimum of 50 years.

However, the internet is not completely secure and, although we deploy the most relevant measures best to protect your Personal Data, the transmission of your data to use is done at your own risk.


Marketing
We may provide you from time to time with information that we think may be of interest to you such as service and product updates, new services, details of events or competitions hosted by us. If you prefer not to receive promotional material from us, please email us at admin@hospitalitytrainingsolutions.co.uk
In compliance with data protection and electronic communication rules, we may provide you from time to time with information that we think may be of interest to you. This information may be service and product updates, new services, details of events or competitions hosted by us. If you prefer not to receive promotional material from us, please click the unsubscribe link in the email or drop us an email at admin@hospitalitytrainingsolutions.co.uk
Your rights
You have a right of access to Personal Data that we may hold about you, to have inaccurate information about you corrected and to request that we stop using your Personal Data for marketing purposes. Access requests should be put in writing and addressed to the Data Protection Lead at the address shown below. Please help us to keep you information up to date by informing us of any changes.
Revisions to our polices
We may change our policies from time to time, including information contained on this page. You should check this page from time to time to ensure that you are happy with any changes.
Contact Information
If you have any comments or questions about our data protection and privacy practices, please contact the Data Protection Lead by email admin@hospitalitytrainingsolutions.co.uk or by letter at HOSPITALITY TRAINING SOLUTIONS Limited, 10 Mardale Avenue Morecambe LA4 5XF


Cookies Policy
Our website uses cookies to allow the website to function correctly and to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve the functionality. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
Cookies contain information that is transferred to your computer’s hard drive. We use the following categories of cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
All data or information which is collected by the setting of a cookie is anonymous, and cannot identify you or your use of the website personally. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookies
If you do not consent to our use of cookies, we will not be able to display our web pages properly and your experience of our website will be greatly affected.
Remove consent
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Security
Payments & Credit Cards
We do not store credit card details nor do we share customer details with any 3rd parties.

Your Experience With Hospitality Training Solutions
We endeavour to make all of our delegates training journey as smooth and informative as possible for you to get the very best from your training experience. We treat all of our delegates as equals and with respect and are open to feedback as we constantly continue to improve our services.

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